FAQs

Who is responsible for return postage?

If a product arrives defective or damaged, we will provide a prepaid shipping label to cover the return costs. For returns initiated due to a change of mind or accidental purchase with 14 days from receiving the product, the customer is responsible for all return shipping fees, Return & Refund Policy.

Orders are typically processed within 1 to 2 business days. Once dispatched from our warehouse, standard delivery takes between 2 to 7 business days, depending on your location. You will receive an email with tracking information as soon as your order ships.

Our devices require a 2.4GHz Wi-Fi network connection to pair successfully. Ensure your router is broadcasting a 2.4GHz signal, temporarily disable mobile data on your smartphone, and move the robot close to your router during the initial setup. Follow the step-by-step pairing guide in the companion app.

We aim to process orders as quickly as possible. Therefore, we can only modify delivery addresses or cancel orders before they have been processed for dispatch.

If you need to make an urgent change, please contact our Customer Support team immediately. Once an order has left our warehouse, we are unable to alter the address, redirect the package, or cancel the shipment.

If the courier is unable to deliver your package because you are unavailable at the provided address, they will typically attempt delivery again on the following business day or contact you to arrange an alternative time. Please ensure the phone number provided at checkout is active so the delivery driver can reach you.